Collaborating with Others in your Industry

This week I had the chance to meet and speak with a few other virtual assistants.  What a great experience!  It is so nice to be able to share and talk about your industry with people who really understand it.

A group of VAs met today for lunch, and I joined them.  What is so neat is that all the VAs had different backgrounds, different specialties, and are all at a different stage of their business.  But with all of us in the same industry we still had a common ground.  Great resources and information were shared and I left feeling motivated and ready to go! Also, earlier this week, I finished up the 6-week, weekly call with my Get Clients Now group (based on the book Get Clients Now by C.J. Hayden).  We all read the book and followed the 28-day program and talked weekly about our progress.  If you are in a service industry you should really check out the book – there is more information at www.getclientsnow.com.  Our GCN group is made up of some great, supportive VAs.  And weekly we could share ideas and support each other in our businesses.  And we all knew and understood what each VA was going through.  I also participate in online forums (my favorite being Virtual Assistant Forums) and on Twitter to connect and communicate with other VAs.

Collaborating with others in your industry can be motivating and very helpful to your business.  It is not about competion, there is usually plenty of work to go around, it is about collaborating and helping each other.  I have found this to be a great way to grow my business!  Research local groups in your area, find groups online and if you can’t find a group or organization for your industry – create one!!

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How Contractor’s can use the web: Facebook

Busy business woman doing some computer work

Busy business woman doing some computer workWell, now that you have a fabulous website and a super informative blog, what is next? Online Social networking! Start to share and connect on the various social networking sites. Today, I will be writing about Facebook. Many of you may already be using Facebook on a personal level. You can also set up a Fan Page for your business. On your fan page, you can load pictures, post information on upcoming events, and link to your blog posts (here is a post on how to link your blog to your facebook page). You can update your status and others can leave comments. Using Facebook is another way to connect with your potential customers and to keep people up to date with what is happening in your business. It important to update your page with new content regularly (and if you are updating your blog, then you have new content already). You also want to read and respond to comments that others are leaving on your page – this is your chance to connect!

Even though Lennar is a large, national homebuilder, I still think there are some great tips to learn from their page. They currently have incredible contest going on where their “fans” are asked to share favorite home memories! What a great way to connect with people and get them thinking of all the good times in their homes! With all of the negative news about homebuilding, and how much equity has been lost, this contest has everyone thinking of what really makes your house a home! I have also seen on their page comments from homebuyers about how much they love their Lennar home! Even if you are a small contractor, you can run a contest to get people involved! You can let all of your current customers know you have a Facebook page and invite them to become fans.  Make sure to add a link on your website to your Facebook Fan page. If you are participating and engaging, people will participate back! The more you share via your website, blog, and Facebook page, the more people you will connect with! And who knows when one of them will need your services!

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How can Builders and Contractors use the Web: Blogs

blog-image

blog-imageCreating and maintaining a blog is a great addition to your website.  A blog gives you the opportunity to establish yourself as an expert in your field, share new ideas or products, and to share a little about yourself.  Keeping your blog updated with content is a must.  This also helps with search engine optimization, as there is always new content for the search engine to find.  Here are a few tips for setting up and maintain your blog: 

1.       There are many free sites available for setting up your blog.  Some examples are wordpress.com and blogger.com.  Word Press seems to growing and becoming the most popular site.  They offer many customizable features.

2.      Determine how often you will post to your blog.  To keep content updated, try to at least post once per week.  Create a schedule and stick to it.  The most important aspect is creating that new content.  Also, you can pre-write a few posts and schedule them to be posted at a later date.

3.      Come up with a list of potential topics.  Jot down ideas that you have throughout the day and keep a running list.  Then you always have something to turn to when you are stumped for ideas.

4.      Keep a log of what you have written previously (this tip comes via Sundi, at My Office Zilla).  As your posts start to add up, this makes it easier to check on what you have already written about. 

5.      Promote your blog – add a link to your website, to your email signature, your business cards, etc. 

 A blog is another chance to show potential customers why they should choose you!

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iphone Apps for Home Improvement

I came across an article on the iPhone apps for home improvement and thought I would share!  Considering Apple has a new version of the iPhone now – the 3G S, it seemed an appropriate time!  Here is the article from HomeIntelblog.com- DIYers Turn To A New Tool – the Apple iPhone.  I think is great to see how fast technology is changing our business and home lives.  How cool that you can snap a picture of something and then use an app like Sherwin Williams Color Snap™ to match paint colors and pallettes!  How nice is that for the customer that has found the perfect color for her walls, just match this pillow!  I also think the ilevel is awesome!  You never have to search for your level again.  So many useful tools!  People are creating tons of new apps, so who knows what is to come!

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How Can Builders and Contractors Use the Web: Website

Every contractor should have, at the very least, a website.  Having a website lends credibility to your business, and gives you an opportunity to provide information to your customers.  It is a place to direct people for more information about your business.  Your website is a very important marketing tool.  So, if you don’t have one, where do you start?  Here are some tips:

 

1.       Select and register your domain name.  It is usually not very expensive to get the name registered, and is sometimes free when you sign up for hosting also.  You can check for domain availability at sites like www.checkdomain.com or www.instantdomainsearch.com. 

2.      Choose a hosting site.  You usually pay monthly or sometimes for the year for the website to be hosted.  Some popular hosting sites are www.godaddy.com, www.hostmonster.com, www.bluehost.com.  There are some free hosting options, although they often have ads on the page.  I feel it is more professional to have no ads on your business website.  It can be very distracting.

3.      Decide on what content you want to have on your website.  Think about the customer you are trying to reach.  What are they looking for when searching for a contractor or builder?  Look at your competitor’s website – take note of what you like and don’t like. 

4.      Make sure your site is easy to navigate.  Contact information should be very easy to find!

5.      Don’t be too wordy.  People who search the web tend to skim over the website.  You want to be able to get your message across quickly, so they will stay on your site.  Also make sure the visitor doesn’t have to scroll down the page too much. 

6.      Break the site into multiple pages.  For example – have a Home Page, About Us, Services, Contact Us, Photos of Projects, and Testimonials.  This will help keep the pages shorter and to the point.

7.      Research the keywords that relate to your business.  You can use a tool such as www.adwords.google.com

8.      Your website will probably always be a work in progress – so just get started!  You can always make changes!

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How Can Builders and Contractors Use the Web?

internet concept

 

internet conceptToday, whenever we want a service or a product, the first thing we do is go online.  People have a wealth of information at their fingertips.  So, it only makes sense that builders and contractors need an online presence to reach customers.  So where do you start? 

Each of the following is an important piece of the online marketing puzzle: 

Website

Blog

Facebook Page

Twitter Account

Linked In Account 

During the following weeks, I will cover some tips on how to create, use, and maintain the tools listed above!

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The Importance of the Design Center

luxury kitchen

luxury kitchenI recently read the article Design Center Makeover by Paul Cardis, CEO, Avid Ratings from Professional Builder.  Since I managed the design center for a homebuilder in my previous professional life, this definitely caught my attention.  With the change in the market, huge incentives, abundance of spec homes, and buyers waiting to sell their house before purchasing a new one, the role of the design center has changed.  I agree that builders must pay attention to the trends and what buyers want, especially when pre-choosing the design selections.  But, I also feel that the design center is still a very important piece of the buying process.  

During the design center appointment, the homebuyer gets the chance to learn, in detail, about the products that come standard in the home and the option choices.  There is information about the durability of all the products, as well as the maintenance.  All of this information helps the homebuyer choose the best products for their budget and lifestyle.  The expectations are set correctly and therefore, the homebuyer is ultimately happier with their home purchase.

The option selection process also allows the homebuyer to put a personal touch on the home.  Through the process of selecting options and considering how the homebuyer will be living in and utilizing their home, a stronger connection is formed.  

Plus, choosing the selections is the fun part!  So even if there are only a few items that can be chosen by the buyer, it is still important for them to have the choice.  The design center selection is just one of the many parts of the homebuying process, but it can really strengthen the relationship between the homebuilder and the homebuyer.

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Communication is Great Customer Service

customer service feedback

Customer service is an important aspect of every business.  Great customer service and happy customers can lead to repeat business and referrals. Communication is a key element to great customer service.  So how do you maintain communication with your customers?  Here are some tips: customer service feedback

1.       Starting off on the right foot – Set clear expectations from the beginning.  Discuss time-frames, how often the customer wants to be updated, the details of the project, and payment policies.  Be specific!  Make sure to document this information.  You can use a scope of work or another form of documentation that works for you.  Having both parties agree to the details of the project, before it begins, will reduce the number of mistakes and misunderstandings.

2.      Follow Through – Make sure to contact your customer throughout the project.  This is especially important if the timeframe is long.  Communication throughout the project will ease your customer’s mind, and may catch a mistake before it happens.

3.      Follow Up – Once the project is complete, ask for feedback.  You can gain some valuable information from your customers that will help you improve your business.  Create a Customer Feedback Form that you can use for each customer to gather this information.  

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Why Should You Care About How Green Your Home Is?

green house concept

green house conceptLast Friday I attended the Green Home Expo in Sacramento, and I started to think about green building.  If you are looking to buy a new home or update your existing home, should you go green?  Should you care?  The answer is YES!  Here are some reasons:

1.       Money Savings – Energy Star appliances (refrigerator, dishwasher, washer & dryer) use anywhere from 10% to 50% less energy and water than standard appliances.  That can be a huge reduction on your energy bill.  Compact fluorescent light bulbs or CFLs use 75% less energy than an incandescent bulb and last up to 10 times longer.  It only takes a few minutes to change out your existing lights to CFL!  Right-sized HVAC equipment and solar energy can also greatly reduce your energy bills.

2.      Health – Poor ventilation can lead to poor indoor air quality, which can affect your health.  Symptoms include sneezing and itchy eyes to longer term effects such as asthma.  As the number of people working from home increases, the amount of time spent in your home is growing.  Many things can affect your indoor air quality, including new finishes, such as carpet or paint, cleaning products, and exhaust from the garage.  Proper ventilation and introducing fresh air can improve the indoor air quality of your home and improve your family’s health.

3.      Durability – Paying attention to things like water management in the home can increase the durability of the home and its products.  Water intrusion can lead to mold and decay, and can be very costly to fix.  By managing water intrusion, you have a more durable home that requires less maintenance.

4.      Helps our environment – Using green products and building green saves resources and produces less waste.  Therefore, there is less tax on our environment. 

In the US, buildings account for:

                        39% of total energy use

                        12% of total water consumption

                        68% of total electricity consumption

                        38% of carbon dioxide emissions

By buying green, you are leaving a better world for your children.

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Connecting2Give VA week

This week is Virtual Assistant Week at Connecting2Give.  This is a great site devoted to helping people.  They connect people who are in need with people able to fill that need.  With so many websites and blogs out there trying to only make money, it is so nice to find a site that wants to help people.  This week Connecting2Give is giving away lots of resources for VAs.  As I am growing my business, I am constantly searching for information.  It is so helpful to have resources to turn to for new ideas and to learn from successful VAs.  Since I am still in the beginning stages, any and all of the virtual assistant materials, training, and guides are so helpful to me. Virtual Assistant Forums has also been a great resource.  Virtual Assistant Forums is a free website where veteran and new VAs share advice, resources, and support.  The forum has been invaluable to me as I continue to grow my business. (My username is Devonz)

In the spirit of Connecting2Give, one of the goals of my VA business is to help others.  Without a commute and having the ability to set my own hours, I will free up valuable time for my family and community.   I hope to be able to offer my services and time to non-profit organizations.  I love museums (I have my degree in historic preservation), so I would love to eventually be able to volunteer at a museum.

Both Connecting2Give and Virtual Assistant Forums are great sites that give back!

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